Free delivery on all orders over R999.

Warranty & Returns

Returns Policy

This Policy applies to products bought from Eltoro Trading (Pty) Ltd only.

Prepare your products for return:

  • Package products securely and safely.
  • Always include all the parts and accessories you received with the product.
  • Always send your product back in its original packaging.
  • Clearly mark the package with your order number

Several types of goods are exempt from being returned. Perishable & none perishable goods such as food, flowers, newspapers, software,books or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

Refunds
If approved refunds will be processed within 3-5 working days.

Sale Products
Sale items may be returned under the same stipulation as normal priced items unless otherwise stated.

Unboxed items or Unboxed Deal
Unboxed Deal items may be returned under the same stipulation as normal priced items unless otherwise stated.

Faulty Products
Unboxed Deal items may be returned under the same stipulation as normal priced items unless otherwise stated.

Exchanges
We do not offer exchanges on any of our products unless specified upon purchase confirmation. Any item you wish to exchange would need to be returned, refunded and repurchased for the item that you prefer.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

All returns will be collected by a courier elected by us. Return shipping will be for the clients account if the product returned is not defective or was otherwise Incorrectly supplied by us.

Shipping costs for products ordered and shipped are non-refundable. If you receive a refund, the cost of shipping your order will be deducted from your order value and you will be refunded the balance thereof.